We are returning to the UK after a 5day break at this hotel.
I am lucky to have travelled to Dubai twice before and stayed at other 5* hotels and for the 1st time was very dissatisfied with my hotel.
I assumed all 5* hotels were fantastic in Dubai per my previous holidays but sadly not.
The Amwaj is great for its location on jumeirah beach and the concierge are fabulous but that’s where the positive feedback ends.
We booked all inclusive and it’s the worst all inclusive package I’ve experienced. None of the restaurants are included for dinner other than the buffet restaurant which is okay but very repetitive.
There were often things put out for dinner that were clearly left over from lunch. The waiter service was poor with us often having to ask for our bottle of water served to be swapped for a cold one (who wants warm water to drink).
There are very limited drinks to have on the all inclusive and cocktails were not the standard you expect in a 5* hotel.
The pool area is very small and the waiter service is a joke! You had to ask multiple times for food and drink and the waiter would often forget. When he returned with our food he forgot cutlery. By the time he returned we’d eaten most of the food with our hands (as we were so hungry - it was a salad, so not the easiest)
The rooms were okay but again no where near the standard of other 5* hotels visited in Dubai.
The check in experience on arrival was a clear indicator of the lacking service and quality of hotel we would receive throughout.
They were so uninformed on the hotel activities, offering and layout etc. Again at other 5* hotels we’ve stayed, they provide a map with a layout and details of the restaurant and offering or better still most 5* venues have an app for guests to find out what’s on.
We discovered there was an all day brunch happening in the hotel on Saturday when it was already in full swing. We would’ve loved to have experienced the brunch and the food and drink looked really great but no one told us about this.
Overall our trip to Dubai has been amazing but this hotel lets the place down. We will return to Dubai but never again to this hotel (Which is more like a 3*)
Reviewed by WJJmelissab a TripAdvisor traveler 8th February 2023
"Very nice vacation"
I was impressed by hotel and Dubai as whole.
The cleanness is everywhere.
The food is delicious and you always can find something that you want to eat.
Little problems was solved at the moment
Rooms are comfortable and have all of you need
So I recommend the hotel
Reviewed by IrinaTiu a TripAdvisor traveler Russia 3rd February 2023
"favorite hotel in Jumeirah"
Great location, beachfront and near tram and metro station, front rooms have great sea view, large clean rooms, comfy beds, great breakfast buffet. Many restaurants and fast food in the area. My favorite hotel.
Reviewed by Debbie S a TripAdvisor traveler Greece 29th January 2023
It is the best place to stay in Dubai, the staff is amazing. The hotel is just perfect.
I have been there for one week and this is my second time in Amwaj Rotana, I noticed that each time their quality of service is not changed and it is always high and satisfactory.
Reviewed by Sma a TripAdvisor traveler Jordan 29th January 2023
"beauty of hospitality"
Good and makes you feel at home, the breakfast is wonderful, the location: everything you want is near you, the staff are all without exception, I was amazed at the quality system followed and I will repeat the visit .. Thank you everyone
Reviewed by RaedFarsi a TripAdvisor traveler 26th January 2023
"The best birthday weekend ever"
Just want to say a massive thank you to the amazing team at the amwaj rotana dubia..
It's been incredible, and we will definitely recommend your hotel.. Food and service have been superb.. nothing was too much trouble
Reviewed by KatePattinson a TripAdvisor traveler United Kingdom 25th January 2023
"From Almaty winter to Dubai summer in January"
We decided to extend our New Year holidays and come to Dubai - and we were not mistaken. For those who did not have time to see the firework for the New Year, it was repeated in January. And we, thanks to the excellent location of the hotel, every evening admired it from the balcony of our room. Otherwise, everything was as always in Amwaj Rotana (we are staying here for the third time): excellent service, very tasty and very healthy breakfasts, friendly staff. Thanks to the hotel team for our stay!
Reviewed by GulnarTTT a TripAdvisor traveler Kazakhstan 23rd January 2023
"Anniversary New Years Dream"
A unique place, clean, relaxing, and very inspiring. An exceptional hospitality, great services with genuine smiles. You feel as if you were the only customer and every person is at your service. It gets more breathtaking when you walk in its lobby. The hotel becomes more exquisite with amazing rooms, outstanding service and above all a wonderful staff.
The breakfast buffet was excellent, incredibly varied and has many delicious options.
A place you would love to come back to to satisfy your senses. Amwaj Rotana is highly recommended for those who look for a memorable experience.
Reviewed by Reggieb a TripAdvisor traveler 16th January 2023
"Lovely place and great view"
I loved everything in amwaj rotana and it will not be the last for sure
thanks for everything
your kindness and hospitality
Especial thanks for basil and all the team in the hotel🌷❤️
I didn’t request a refrigerator, i knew that there was one but i didn’t ask because i was very busy, I wish you to provide an open refrigerator for personal use even if it’s empty …
Reviewed by Loliii a TripAdvisor traveler Saudi Arabia 13th January 2023
"Great family friendly hotel in the middle of JBR lots of action around"
Great location at JBR especially for families with children. Top hotel staff which are very friendly and react very fast to requests or arising problems to resolve the issue fast. Asked for a roll away bed and in the lobby they called the booked desert tour guide because he was late. Very proactive way on handling things.
Breakfast was outstanding with good background music.
The 3 elevators are a bit slow but we stayed over NYE so perhaps the hotel was fully booked and the elevators had problems with the sheer volume of guests.
Received 15 Emails to my booking which was a bit excessive and not quite clear what the purpose was. Also my credit card go blocked because they set my amount "on hold" instead of doing the transaction. This lead to my credit card being blocked for use until they made the transaction.
Other than that it was a great hotel to stay at - especially for families with young children I can recommend
Reviewed by Stephanie E a TripAdvisor traveler Switzerland 6th January 2023
Tolle Lage, guter Service, saubere Zimmer. Hat seinen Preis. Unser Zimmer war im oberen Stockwerk mit einer tollen Aussicht zum Strand. Das Essen war gut aber für unseren Geschmack zu wenig gewürzt. Doch das ist ja kein Problem. Alkohol ist erhältlich aber teuer.
Sandra (Couple) Switzerland 30th March 2020. Source: Agoda
Exceptional Good: Большое спасибо !
Firgat Russia 26th March 2020. Source: Booking.com
Awesome Good: Отдыхаем в отеле 5-раз. Заселяют всегда раньше времени, т.к. приезжаем в отель ~8-30 утра. Есть русскоговорящий персонал. В этот раз пришлось уезжать раньше времени из-за распоряжений правительства. Деньги списали по факту проживания.
Alexander Russia 24th March 2020. Source: Booking.com
Brannan (Family With Teens) United Arab Emirates 24th March 2020. Source: Agoda
Everything was second to none from minute one arriving to leaving.
Stephen (Families) Sunderland Uk 24th March 2020. Source: Expedia
All was great, Staff & service . Amwaj Rotana is the best:) Good: The room was beautiful ,Thanks to Mr.Ahmad from Egypt in reception he was very nice, kind and very polite also did his best to make my room comfortable and gave me the best sea view room. Breakfast was excellent and the location was amazing.
Huda Saudi Arabia 19th March 2020. Source: Booking.com
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mama shamina 15th March 2020. Source: Google
اكثر من ممتاز
بم تم 14th March 2020. Source: Google
Abdullah Alqahtani 13th March 2020. Source: Google
Exceptional Good: Nothing
Nabihah Saudi Arabia 13th March 2020. Source: Booking.com
4 звезды, а не 5 Good: Прекрасное местоположение - основная фишка этого отеля. До пляжа пешком минута, куча ресторанов в непосредственной близости, включая два довольно неплохих прямо в отеле. Персонал очень вежливый. Приличный завтрак.
Bad: Само здание отеля довольно старое, а номера давно не видели ремонта. В ванной местами плесень. Номерам не хватает интересного дизайна - это просто коробка с окном. Уборщица упорно игнорировала комья пыли на одной из стен. До пяти звёзд не дотягивает, тут твердые 4.
Mikhail Russia 12th March 2020. Source: Booking.com
Carino stanze grandi abbastanza pulite la piscina carina un po’ Dari modernare secondo me Il personale super gentile l’unica pecca è che sia l’accesso alla spiaggia pubblica e non ci sono lettini ma bisogna mettere il telo direttamente sulla sabbia e senza ombrelloni
Shanti (Friends) Carrara 11th March 2020. Source: Expedia
About this everything
vikram goel 11th March 2020. Source: Google
فهد العتيبي 11th March 2020. Source: Google
Perfect spot on the coast Good: Location was superb, lovely view over the gulf, a stones throw from the beautiful beach. Very clean and comfortable, nice pool area. Staff were fantastic, couldn’t be more helpful. Will definitely return to this hotel.
Patrick United Kingdom 11th March 2020. Source: Booking.com